XXX Live Cams's quick guide for Phone Chat Members

FAQ - phone chat for members

What is phone chatting on XXX Live Cams?

The new XXX Live Cams phone chat feature offers you the possibility to listen to your favorite model's voice at the other end of the line, reaching another level of intimacy and interaction. Your personal data and phone number are secured and you will get to find out more about the model in less time. Everything happens in real time and the models that you phone chat with are really the ones displayed on the site, with the same looks and same attitude. This new feature will give you the opportunity to create your own private zone with the people that you fancy the most, keeping everything simple and discreet.

Do I have to create a special phone chat account?

No, there is no need for anything else other than your regular XXX Live Cams account.

Can I chat on the phone with any XXX Live Cams model?

You will be able to chat only with the models that have signed up for our phone chat feature. Also have in mind that apart from having this feature, the model should also be on line for phone chatting.

How do I know which of the models are available for phone chat?

All our models that have the phone chat feature available are marked accordingly. There are additional buttons and a "Model is available for phone chat" message that will make them stand out from regular models, that do not have this option.

Can I use phone chatting and private webcam chat at the same time?

No. You can choose only one of the two features that XXX Live Cams has to offer.

How do I make the call?

In order to start phone chatting with one of our models, all you need to do is call 187 XXXX XXX and follow the simple steps that you are given. You will be required to enter your member ID and PIN and also the model's extension that you want to chat with. If additional help is needed, our menu offers the possibility to talk directly to our Customer Support that can guide you through the entire process.

What is the member ID and where can I find it?

The member ID is a number given to every member that is used to differentiate members from one another. You can find your member ID number on the site, once you are logged in. You can either click on "View your member details" or simply see the number displayed in the pop-up window that appears once trying to make the call.

What happens if I enter a wrong PIN or ID number?

If you do not enter the PIN or ID number correctly from the first time you will be automatically returned to the previous step where you can reenter the numbers. If you fail entering the correct number for more than three times you will be redirected to our help center, where you will get immediate assistance.

What is the model extension and where can I find it?

The model extension is a number that helps you pick out a certain model that you want to phone chat with. Each model has this extension number displayed next to her thumbnail and on her profile page.

How can I hear the given options one more time?

You can hear all your options regarding the possible next steps by pressing " * "

Why should I let you contact the model for me?

We have included this option to make the phone calling process even more simple than it already is. We call you and set up the conversation with the desired model. It's faster, very comfortable and for all our Non-U.S. members the usual international phone call charge is avoided this way.

What's the cost difference between calling and getting called?

There are no cost differences between the two ways of contacting the model as they are both free of charge. However, for Non-U.S. members that decide to make the call themselves, there is the regular international phone call charge that my occur. If they leave the calling to us, this charge is avoided.

Does the model get to see my phone number?

We will make sure that your phone number will remain anonymous to the model or any other third parties.

What happens if the model I chose is not on line?

If the model that you have chosen is not on line you will be returned to the previous step where you can choose any other available model. There is no need to hang off the phone.

Do I get charged during the process of contacting the model?

No. Charging begins only once you have been connected directly to the model. There are no costs apart from the international phone call charge that my occur for Non-U.S. members.

What happens if I run out of credits?

If you are already out of credits before contacting the model, the system will automatically direct you to our credit purchasing menu where you can recharge with 30 or 50 credits. If you run out of credits while talking to the model, you also have the possibility to buy more credits from the same credit purchasing menu. During your recharge, the model you were talking with will receive a message announcing that you are currently buying more credits and the session will be paused until the recharge is done.

Can I buy more credits without leaving the phone chat session?

Yes. You can either buy more credits from the credit purchasing menu before choosing the model you want to call or you can recharge with more credits once you have exhausted all of them during the phone chat. The model will be announced that you are recharging and she will be on hold waiting for you to reenter the phone chat session.

What is random male or random female?

If you do not have a specific model you want to chat with, the menu offers you the possibility to choose random male or random female. This means that the system will randomly select a model for you while still offering you the possibility to select the gender of the model accordingly to your sexual orientation. You have the option to hear a short intro with the model's voice, connect with the model or choose another model that suits you better.

How can I contact Customer Support for other problems that I encounter?

To contact Customer Support, for any occurring problem, use one of the following contacts at any moment:

Toll Free 24 Hour Support Line: 1-866-449-9191
International 24 Hour Support Line: +1-312-264-4170
UK 24 Hour Support Line: +44 20 8002 9067